CANCELLATION POLICY:

1) CUSTOMER CANCELLATION POLICY

Cancellation by Covid-19: Free cancellation with 100% refund in case of confinement, border closures or flight cancellations.
100% refund: Cancellations within 60 days of arrival.
50% refund: Excluding service fee, cancellations 30 days prior to entry.
No refund: Cancellations less than 30 days prior to arrival date. As well as "Non-refundable" or "Last minute" rate reservations, which can never be canceled, regardless of the time or reason for the cancellation, not even for reasons of force majeure.

2) OBLIGATION OF THE LESSEE AND CANCELLATION POLICY OF THE PROPERTY

The reservation must be paid in full before the entrance to the property, if the payment has not been made 100%, the reservation is considered not processed and the rented days will be put as available for other clients, without the right to a refund of the part of the reservation paid.
It is forbidden to make the reservation and accommodation to people under 25 years old.
It is forbidden to hold parties.
It is forbidden to sublet or rent rooms.
Failure to comply with the obligation to vacate the dwelling within the agreed period shall oblige the Lessor to pay, as a penalty clause, the sum corresponding to three times the daily rent, payable for weeks in arrears until the dwelling is vacated by the Lessor, without prejudice to the costs, expenses and other indemnities payable by the Lessor, including lawyers' and solicitor's fees, even if their intervention is not mandatory.
The Lessee shall be directly and exclusively liable and exempts the Lessor from all liability for:
i) Damage that may be caused to persons or things and are derived from installations for services and supplies of the rented seasonal home.
ii) Damage, deterioration or loss occurring in the same, whether caused by the lessee or by persons living in the dwelling.
The lessee may not carry out activities in the dwelling that are annoying, unhealthy, noxious, dangerous, illicit or contrary to the Statutes of the Community/Neighbourhood. Nor may he/she store
flammable, explosive or corrosive materials in the dwelling and/or carry out commercial or industrial activities in the same.


Failure to comply with any of these points may be sufficient cause for the owner to cancel the tenancy reservation and evict the tenant.

DAMAGES AND INCIDENTS
A deposit of 500 ¤ will be applied, which will be fully refundable 15 days after arrival, provided that the house and belongings are in the same condition as on the day of arrival and that the rules established by the owner have been complied with.
We have electricity meters, in the event of an increase in consumption above the standard per day and per guest, we will charge the proportional part of the excess. We recommend using the air conditioning or heating only as much as necessary and without extreme temperatures. Always with windows closed and when there are people in the house.

PROPERTY RULES

Children of all ages are allowed.
Pets are not allowed (only in BiniNuria).
It is not allowed to hold events or have music outside.
Please respect the neighbours' rest.
Smoking is not allowed inside the house.
Maximum number of guests: 6/8 depending on the accommodation.
It is forbidden to have the air conditioning on when the house is empty or not in use. Higher than standard consumption will be charged as extra.
For your safety, we advise you not to dive head first into the pool, nor to run near the pool barefoot when the pavement is wet.
Do not leave candles burning unattended.
Look after the house and belongings as if they were your own, please inform us of any incident.

Failure to comply with these rules may result in a penalty of the deposit or cancellation of the booking without refund, as well as eviction from the property.

CLEANING PRACTICES

Check-in and check-out without personal contact
Cleaning with disinfectant, anti-Covid hygiene measures.
Maintenance of the garden and swimming pool several times a week, which may coincide with your stay.
The barbecue is delivered clean and must be left in the same state after use.

Privacy Policy
At Bini Houses Menorca we highly value that you trust us when using our services and we care a lot about your privacy; that is why we are committed to protecting your personal data.

In this document we explain all the details and give you all the necessary information so that you know what is the legal basis that allows us to process your personal data and the rights you have to protect them. Please read this Privacy Policy carefully and, in case you have any questions, below we will tell you how you can contact us.

Finally, we also want to inform you that we use cookies. They are small files that collect information about your browsing through our website. You can find all the information about the use of cookies and the data we collect while browsing our website in our Cookies Policy. In it we explain what personal data or information we obtain, the use that https://www.binihousesmenorca.com gives it and what you can do about it. For more information about cookies and how to prevent them from being installed, you can visit the following website: http://www.allaboutcookies.org.
Who is responsible for processing your personal data?
Those responsible for processing your personal data are Investinmo 2013, S.L.
(hereinafter, “Bini Houses”), with registered office at 08034 Barcelona. If you have any questions about data protection, you can contact [email protected].

What type of personal data does Bini Houses collect?
In order to help you complete and manage your reservations for rooms, apartments, houses, villas, we need you to give us some personal information. These data are mainly your name and surname, your email address, your postal address and your mobile phone, as well as the data necessary for billing and payment.
In case you have any special request, as well as to offer you a better service, we may need you to provide us with some additional information, such as, for example, in the case of reduced mobility, a health problem that we should take into account or some type of information related to their religious beliefs.
They may also send us information about your reservations, and therefore about you, third parties. This happens, for example, when you contract our services through a travel agency or another website.
For what, and on what legal basis, do we collect and use your personal data?
We ask for your personal information mainly to be able to give you the best possible service and to help you in the reservation process through the website. In any case, depending on what we use the personal data you provide us for, the legal basis that will allow us to process them will be different. Next, we detail the purposes and legal bases of the processing of your personal data:
1. Compliance with the contractual relationship
We will need to process your personal data to manage your request to reserve our rooms or rooms, as well as to contract other services, such as the SPA. Also to carry out any management that you need to do once you have hired them and to proceed with their billing and payment.
Likewise, we will also need to process your data to send you any type of message about your reservation, or about information you need to know about the hotel or the contracted services.
If we do not process this data, we will not be able to complete the reservation of your room or room or provide the service that you have contracted.
2. Legitimate interest
On the other hand, we will need you to provide us with your personal data and process them to attend and respond to your requests for information or budgets, as well as to respond to your suggestions, complaints or possible claims that you may have. For this, we have a customer service that will assist you and answer all your questions both by e-mail and by phone.
When you have already made a reservation with us, we will contact you to:
(i) Send you a survey to give us your opinion on the experience you have had with Bini Houses, on how we have treated you.
(ii) For administrative, statistical, accounting, reporting and internal control purposes, all the companies of the Bini Houses Group may also process your personal data internally.
(iii) Likewise, anonymization, pseudonymization and encryption of your personal data may also be carried out on the information contained in the systems.
In these cases we understand that at Bini Houses we have a legitimate interest to use your personal data and, above all, that using this information does not harm your privacy or intimacy.

3. Compliance with a legal obligation
There will also be occasions when we need to process your personal data to comply with certain legal obligations that apply to us. By way of example, and without limitation, what is established in Organic Law 4/2015 of March 30, on the protection of citizen security in relation to the obligation to create a documentary record and information on the guests of our hotels.
The foregoing is especially important when the State Security Forces or Bodies or the Courts and Tribunals require us to provide you with your data. To this end, the personal data we process may include your name, address, email, IP address and payment details.
4. Consent
There will be some issues that are not necessary to fulfill the contract or reservation that you have entered into with us, that are not legally binding, or for which we do not have a legitimate interest. In these cases, we will not do anything without first having your authorization; When this is the case, we will inform you in detail of the purposes and how we want to use your data so that you are aware and can decide how we can treat it.
This can happen, for example, when you want to subscribe to our Newsletter or receive commercial information about Bini Houses. If you subscribe and give us your consent to do so, we will use this information to send you information that may interest you about the offers, promotions and latest news from Bini Houses.
In the case in which you would like us to save your personal data, that is your name and surname, email address, telephone number and postal address, for future reservations through our website, we will also need your consent to it.
In the case in which you provide us and we need to process some type of information, such as, for example, if you have reduced mobility, a health problem or information related to your religious beliefs, we will also ask you to give us your authorization beforehand.
Of course, you can withdraw your authorization at any time without affecting your status as a Bini Houses client. We inform you in more detail about how to do it in the section on your rights. All actions that we have taken before you withdraw your consent will remain lawful.
3. Compliance with a legal obligation
There will also be occasions when we need to process your personal data to comply with certain legal obligations that apply to us. By way of example, and without limitation, what is established in Organic Law 4/2015 of March 30, on the protection of citizen security in relation to the obligation to create a documentary record and information on the guests of our hotels.
The foregoing is especially important when the State Security Forces or Bodies or the Courts and Tribunals require us to provide you with your data. To this end, the personal data we process may include your name, address, email, IP address and payment details.
4. Consent
There will be some issues that are not necessary to fulfill the contract or reservation that you have entered into with us, that are not legally binding, or for which we do not have a legitimate interest. In these cases, we will not do anything without first having your authorization; When this is the case, we will inform you in detail of the purposes and how we want to use your data so that you are aware and can decide how we can treat it.
This can happen, for example, when you want to subscribe to our Newsletter or receive commercial information about Bini Houses. If you subscribe and give us your consent to do so, we will use this information to send you information that may interest you about the offers, promotions and latest news from Bini Houses.
In the case in which you would like us to save your personal data, that is your name and surname, email address, telephone number and postal address, for future reservations through our website, we will also need your consent to it.
In the case in which you provide us and we need to process some type of information, such as, for example, if you have reduced mobility, a health problem or information related to your religious beliefs, we will also ask you to give us your authorization beforehand.
Of course, you can withdraw your authorization at any time without affecting your status as a Bini Houses client. We inform you in more detail about how to do it in the section on your rights. All actions that we have taken before you withdraw your consent will remain lawful.

Do we share your personal data with someone?
As a general rule, we will not share your personal data with any third party. However, it may be necessary to manage your reservation or provide the service you have contracted and always in accordance with the terms and conditions of this Privacy Policy. It may also be the case that we are legally bound to do so or that we have a legitimate interest in doing so.
In this way, as we have explained, there may be occasions when we have a legal obligation to communicate your personal data, which you have expressly authorized to do so or when we have a legitimate interest to do so. Therefore, we believe that it is important for you to know that, in order to provide you with our services, we will share your data with the following third parties for the purposes described in this Privacy Policy:
1. The State Security Forces and Bodies or the Courts and Tribunals when required or necessary to comply with the legal obligations that apply to us.
2. Credit and debit card companies that facilitate the payments you make to us and are in charge of detecting possible fraud, for which they may need data about the payment method to process the payment or guarantee the security of your transaction.
3. Providers of services necessary to carry out our activity, such as telephone service or email marketing services that help our marketing team to carry out customer satisfaction surveys. In these cases, we want to clarify that we will sign the corresponding contract with them to ensure that they apply all appropriate measures to protect your personal data.

How does Bini Houses use social networks?
In Bini Houses we use social networks mainly to (i) keep those users who visit our profiles informed of the promotions and news that we have and (ii) to attend and respond to all the queries that they send us through them . We believe that it may be of interest to users and that it does not harm their privacy in any way.
In some cases, we will also use social media to organize contests and giveaways that you can be a part of. When you participate in any of them, we will need to process your personal data to carry out all the procedures related to the contest or the raffle, as well as for the delivery of the prizes that have been won. We consider that, having decided to participate in these activities, we have a legitimate interest to process your data and that we do not harm your privacy or privacy.
For transparency reasons, in any of our sweepstakes or promotions, we may need to publish the name of the winner on our website or on a social network. When this happens, we will first inform you in its legal bases.
How long are we going to keep your personal data?
At Bini Houses we will keep your personal data for as long as it is necessary to comply with what you have asked us, attend to your reservation or as long as we have your authorization.
Once this time has passed, you must bear in mind that the Law imposes on us the obligation to keep them for some additional period, especially to attend to possible claims. During this time, we will keep your personal data blocked only to make them available to the State Security Forces or Judges and Courts, as well as to comply with the legal obligations that apply to us.

What rights do you have to control the personal data that you have given to Bini Houses and how can you exercise them?
The law recognizes a series of rights, which you must know and can exercise to protect your privacy. We are referring primarily to your right to:
1. Confirm whether Bini Houses are treating your personal data or not and, in this case (a) access them, (b) request their rectification if you think they are inaccurate or, where appropriate, (c) request their deletion when , among other reasons, consider that they are no longer necessary, taking into account why you gave them to us.
2. In certain circumstances, you may also request to limit our use of your data, or even object to our continued use. In this case, we will stop using them, except for compelling legitimate reasons or the exercise or defense of possible claims.
3. If we use your personal information to develop behavioral profiles (for example, to better understand your interests and needs through the navigation you do on our Website), and we do them in a fully automated way, you will have the right to be informed of this, to request the personal intervention of any of our agents, to challenge any decision based on those profiles or, simply, to express their point of view.
4. You will also have the right to request the portability of the data that you have provided, so that if you are interested, we can send it directly to you or to a third party that you indicate to us, in a commonly used and machine-readable format.
5. Of course, you have the right to withdraw at any time the specific authorizations that you may have given us to use your personal data.
6. Finally, you can file any claim with Bini Houses and / or with the Spanish Data Protection Agency, especially when you have exercised any right and we have not dealt with it in the legally established terms.
To do so, you just have to send us an e-mail to the administration email address [email protected]

Who is the Data Protection Officer of the Bini Houses Group?
At Bini Houses we have appointed a person, the Data Protection Delegate, to guarantee that we comply with all the legal requirements of the regulations regarding the protection of personal data.
You can get in touch at any time to provide you with all the information related to your personal data. To contact him, you can do so through the following email address: [email protected]